Topics

Getting started with a TCPS 2 CORE Account

Completing CORE

Known Issues and Solutions


Who should take TCPS 2: CORE?

All researchers who intend to engage in research with human participants.
The tutorial is also useful for REB members and REB administrators.

How do I access TCPS 2: CORE?

From the Welcome Page, click on the Log-In link. On this page you can click on the registration link. Fill in the required fields and register. A confirmation email will be sent to the email address that you provide.

If you are a member of a research institution that has made this tutorial a requirement (e.g. course credit, prerequisite for thesis approval or REB review, etc.), you must ensure that you use your institution-specific email in your account set-up. You must also identify your institution. If your institution does not appear in the drop-down list, you may enter it in manually after selecting ‘other’. This information is necessary for your institution to verify that you have completed CORE. Your completion certificate alone is not sufficient.

If you are accessing this page from an institution website, note that this is not part of your institution website. TCPS 2: CORE is administered by the Panel on Research Ethics (PRE). Your institution-specific user identification will not work on the CORE Log-In page.

Activating Your Account.

When you complete the registration page, an activation email is automatically sent to the email address you entered. If you do not see it in your inbox, please check your spam or junk mail folder.

Click on the activation link only once to activate your account or copy and paste the complete activation url supplied into the url window of your browser (see Account activation issues if you experience any difficulties).

Once your account is activated you can proceed to the log in page and begin the tutorial.

What do I need to access the audio and video excerpts of TCPS 2: CORE?

The media components of CORE require Adobe Flash Player and MP3 software, which can be downloaded for free at the following links:

Adobe Flash Player
winamp imageMP3 Software

How long will it take to complete CORE?

The entire course takes an average of 3 hours depending on how many examples and activities you explore.

Once I begin, is there a time limit by which I have to finish the course?

You can go through the modules at your own pace (your progress points are automatically saved) logging out and logging in again to resume your session. How long you take to complete the course is up to you.

What happens if I don't finish the course?

You will not receive a certificate of completion.

How can my institution verify my completion of TCPS 2: CORE?

An institution can only verify your completion of TCPS 2: CORE if:

  1. the institution has institutional access to TCPS 2: CORE;
  2. you have entered your institution-specific email into your profile (e.g. myname@myinstitution.ca); and
  3. you have identified that institution as your institutional affiliation. You may change your profile information at any time by logging into CORE and going to the Account Details link at the bottom of the page.

If you are certain that all of the above conditions apply and you are still having difficulty, please contact the person responsible for verifying completion of TCPS 2: CORE and have them search for your profile information on their access page. If they still cannot see your profile, ask them to send a help request to the TCPS 2: CORE system administrator to resolve the issue.

What happens to my responses to the User Satisfaction Survey?

The Panel on Research Ethics is committed to providing effective research ethics education to Canada’s research community. All responses to the User Satisfaction Survey will be used to improve the tutorial on an ongoing basis through periodic updates. We take user feedback very seriously and will incorporate any changes that are likely to improve the effectiveness of the tutorial.

What if I have technical problems with the tutorial?

Click on the Help link at the bottom on the page to contact our technical support.

Once I begin, is there a time limit by which I have to finish the course?

You can go through the modules at your own pace (your progress points are automatically saved) logging out and logging in again to resume your session. How long you take to complete the course is up to you.

Account Activation Issues

Issue: Activation email not received

Please check your spam or junk email folder as your email program may have misidentified the activation email as spam. If you do not find it in there, please contact our help service.

Issue: Invalid Activation Link

This issue is known to occur if you:

  1. copied and pasted the link from your email into your browser and missed a piece of it. The message "Invalid Activation Link"will appear if the entire url was not copied and pasted into the url address window. Please try again. Alternatively, try clicking ONCE only on the activation link within the activation email
  2. have already clicked on the activation link once. If you return to the activation email and click it a second time, the message "Invalid Activation Link" will appear as your account is already activated. You can proceed to the log-in page.

If these measures do not work, please click on the Help link at the bottom on the page to contact our technical support.

Password Issues

If your password is not working or you have forgotten your password, you can reset it by following these steps:

  1. Go to the CORE log in page
  2. Enter your email address in the purple box under "Forgot Your Password" and hit "send". You will see the following message on the screen: "Your password has been reset. Please check your email."
  3. Check your email for your new temporary password, return to the CORE log in page and use it to log in.
  4. To change your temporary password to one of your own choosing, click on ‘Account Details’ from the menu items at the bottom of the CORE pages, enter a new password and click ‘save’.

If you are still having difficulties with your password, click on the Help link at the bottom on the page to contact our technical support.

Printing completion certificates

There are three ways to print your certificate:

  1. Point of Access: the Congratulations page that appears when you complete Module 8
    Action Required: Click as directed on the link to your certificate then click ‘print certificate’
  2. Point of Access: Dashboard – below the list of modules
    Action Required: Click on ‘View/Print Certificate’ – then click ‘Print Certificate’
  3. Point of Access: Dashboard – below the list of modules
    Action Required: Click on ‘Email Certificate’. Check your email. Download the pdf file. Open the pdf file.
    Print the pdf file.
    Note: Ensure that the orientation in the printer settings is ‘landscape’ not ‘portrait’.

 


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